Refund policy

You can always contact us for any return question at sparklesandwhiskersstore@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Sparkles & Whiskers Refund & Replacement Policy

1. Order Delays:
If an order lacks tracking details or is stuck in transit, pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders, 110 days for Brazil), Sparkles & Whiskers will either resend the item or issue a full refund at our expense.
Note: Some shipping methods and destinations may be excluded.

2. Delivered Orders:
If tracking information confirms the order was delivered, Sparkles & Whiskers does not issue refunds or replacements—unless you provide an official non-delivery certification from your local post office.

3. Damaged Items:
A full refund or replacement will be provided for any item that arrives damaged within 30 days of delivery, once photo or video proof is submitted and approved by Sparkles & Whiskers.

4. Incorrect or Missing Products:
If you receive incorrect or missing items, Sparkles & Whiskers will issue a full refund or replacement after photo or video evidence is submitted and approved.

5. Order Cancellations:
You may cancel an order for a full refund if it hasn’t been processed or shipped.

Important Notes:

Refunds and replacements are only offered when Sparkles & Whiskers is responsible for the issue.
If the issue is outside of our control, no refund or replacement will be issued.

In most cases, customers are not required to return the product in order to receive a refund or replacement.